Shipping

We offer flat rate shipping and rates depend on the country. For New Zealand, our prices can be found on the Checkout page. Australia for non-tracked is $25 or $35 for tracked, and rest of the world is $35 for non-tracked or $50 for tracked. Tracked is expensive because it has to be sent via courier. It has an arrival time of 2-10 working days. Non-tracked should arrive between 5-15 working days. Although we cannot guarantee delivery, we have never had a problem with anyone receiving their package. We also reserve the right to change these rates without prior notification as shipping costs change constantly.

We will ship to USA, UK, Australia and New Zealand only.

Please note that all stated prices on this website are in New Zealand dollars and will be converted to your currency through your payment processor. You are responsible for paying any customs fees associated with the purchase.

Returns Policy

We want your shopping experience at Sheer Deelites to be a pleasant one, therefore we are committed to ensuring we provide quality hosiery, swimwear, apparel and accessories to you. We do not have to provide a refund if you have simply changed your mind, so please choose carefully and refer to our Sizing guides on our website. New Zealand Health regulations do not permit the return of intimate apparel and products. However, if any items received are faulty we will ensure we meet our obligations to you under the Consumer Guarantees Act to provide a remedy. In such instances the item(s) must not have been worn, and must be returned in the same packaging and condition it was sent to you in, with all tags, labels and sanitary protection still attached.

If you return an item to us, the shipping cost that was incurred when it was sent to you will not be reimbursed as it has already been delivered and we cannot retrieve that amount back. Unless it was a mistake on our part, do not expect to receive compensation for original shipping.

All item(s) must be returned within 7 days of receipt with proof of purchase, at your cost, and we will arrange a replacement. Please contact us in the first instance, via our Contact Us page on our website or reply to your order confirmation page, prior to returning goods, so that we can discuss with you the details and confirm a replacement of the goods. If a replacement item is unavailable a Sheer Deelites Gift Card will be issued as a credit for the value of the returned item(s). This credit is not redeemable for cash and can only be used to purchase items from the Sheer Deelites website.

Fees incurred for returns when you’ve used a credit or debit card:

If you chose to pay by credit or debit card and return an item to us, you will also be charged a credit card processing fee of 5% of the total cost of the item. You must return the item by a tracked courier or postage service at your expense. The processing fee of 5% will be deducted from your credit. Shipping cost will not be reimbursed as it has already been shipped to you, which you paid for and cannot be refunded.

If you have any questions regarding returns or would like further information about our Returns Policy, please Contact Us and we will be more than happy to advise you.